Triage every patient
in under 60 seconds.
KITOGO's AI agent handles patient intake, symptom assessment, and routing across phone, web, and SMS — 24/7. Your staff gets a structured summary and a prioritized queue.
The phone never rings twice.
Patient reaches you by phone, web, or SMS. KITOGO answers in under a second — no hold queue, no menu tree. Conversation begins immediately.
Symptoms in. Triage out.
The agent applies your configured protocol — ESI, Manchester, or custom. Red-flag symptoms escalate to a live nurse within 30 seconds, automatically.
Your team gets everything.
A clinical summary lands in your EHR. Chief complaint, history, vitals, acuity, and next step — all structured, all auditable, ready for human review.
Front desks are drowning in routine calls.
The average healthcare front desk handles 200+ calls per day. 70% are routine triage, scheduling, or symptom questions. Staff burn out. Patients wait. Real emergencies get buried.
Same patient. Two very different outcomes.
Here's what happens when a worried parent calls about their feverish toddler — at 9:14 AM on a busy Tuesday — through your current process versus through KITOGO.
Hold music, missed cues, frustrated staff.
Picked up instantly. Triaged. Routed correctly.
Three steps. Sixty seconds.
From the first ring to a structured handoff in your EHR — KITOGO automates what your team was never meant to do manually.
Patient calls in. Agent answers instantly.
No hold time. The agent greets the patient by name (if known), opens with empathetic context, and gathers chief complaint through natural conversation. Patients can interrupt; the agent adapts.
Clinical protocol. Real-time decision.
The agent applies your configured triage protocol — ESI 5-level, Manchester, or proprietary — and continuously evaluates severity. Red-flag symptoms escalate to a live nurse within 30 seconds, automatically.
Structured handoff. Prioritized queue.
Your team receives a clinical summary in their EHR — chief complaint, history, vitals, triage acuity, and recommended next step. Patient is queued. Routing is pre-decided. Decisions stay with humans.
Built for clinical environments. Not chatbots.
Every component engineered for the realities of healthcare: HIPAA compliance, edge-case handling, and the trust your patients deserve.
Voice that sounds human. Decisions that are clinical.
Natural-sounding speech with sub-200ms latency. The agent listens, adapts to interruptions, and handles accents — while applying medical-grade reasoning under the hood.
HIPAA-grade by default
SOC 2 Type II, HITRUST, BAA included. End-to-end encryption.
Live in 2 weeks
No rip-and-replace. Plugs into your existing phone and EHR systems.
Real-time analytics
Call volume, acuity distribution, and routing accuracy — live.
Connects to your stack
Direct integrations with the systems your clinical teams already use.
24/7 reliability
99.99% uptime SLA. Redundant infrastructure across 3 regions.
One screen. Total clarity.
Live calls, queue status, and analytics — all in real time. Click between tabs to explore.
See your first-year ROI in seconds.
Adjust the sliders to match your operation. We'll show you the labor hours recovered, calls deflected, and dollars saved — based on real KITOGO deployments.
Don't hit your numbers? We refund you.
If KITOGO doesn't reduce your average intake time by at least 20% within 90 days of go-live, we'll refund every dollar you paid us. No legal hoops. No "but what we meant was." Real money back. We're that confident — and if we're wrong, we'd rather know it.
Outcomes that defend themselves.
Mercy Regional cut intake time in half.
Inside a 6-month pilot at a 12-clinic ambulatory network — what changed, what didn't, and what the data showed.
"We stopped losing the patients we were trying to serve. That's the headline."
The challenge
Mercy Regional's call volume had grown 38% over two years while front-desk headcount stayed flat. Average hold time crept past 8 minutes. 31% of inbound calls were abandoned before pickup. Worse, the team's own audit found that roughly 1 in 14 urgent cases were being misrouted to non-urgent queues — usually because intake notes were rushed or inconsistent.
Leadership had already evaluated three IVR vendors and one call-center outsourcer. None solved the underlying issue: routine triage was eating the bandwidth that should have gone to acute cases.
The deployment
Integration kickoff with Epic. BAA signed, security review completed in parallel.
Triage protocol configured against Mercy's existing ESI 5-level decision tree.
Soft launch on 2 pilot clinics. Shadow mode — KITOGO runs alongside human triage for calibration.
Full production at all 12 clinics. Average response time hit sub-3-second target.
14,200 encounters analyzed. Results presented to board: green-light for permanent rollout.
What surprised them
The team expected operational savings. What they didn't expect was a measurable lift in patient satisfaction scores — NPS climbed 18 points across the pilot. The most-cited reason in the open-ended survey responses: "Someone picked up immediately, and they actually listened."
What happens between the first ring and the EHR write-back.
Scroll to walk through the full lifecycle of a single triage call — exactly what your patients experience, and exactly what shows up in your system.
The phone rings.
Patient dials your existing number. KITOGO answers in under 2 seconds — no menu trees, no "press 1 for…", no hold music. A calm, natural voice greets them by their name if we recognize the caller ID.
Symptoms are structured.
The agent runs your configured triage protocol — ESI, Manchester, or custom. It listens for clinical red flags in real time and surfaces them as they appear. Every utterance is captured, structured, and time-stamped.
Routing happens automatically.
Based on acuity, location, time of day, and provider availability, KITOGO routes to the right destination — urgent care, scheduled visit, nurse callback, or live escalation. The patient gets confirmation by SMS before the call ends.
Pushed to your EHR.
Structured intake, transcript, audio recording, and ESI-mapped chief complaint write back to Epic, Cerner, or your system of record before the patient hangs up. Your clinical team sees a complete chart on arrival.
Pricing that scales with you.
Simple, transparent, and built around the volume you actually handle. No per-seat fees. No hidden integration costs.
Up to 2,500 calls/month. Perfect for single-site practices and growing clinics.
Start free trial- Voice + SMS triage agent
- ESI 5-level protocol library
- 1 EHR integration (Epic, Cerner, athenahealth)
- Standard analytics dashboard
- HIPAA-compliant infrastructure + BAA
- Email + chat support
- Custom triage protocols
Up to 15,000 calls/month. The sweet spot for multi-site networks and ambulatory groups.
Book a demo- Everything in Starter
- Up to 5 EHR/PMS integrations
- Custom triage protocol authoring
- Multi-site analytics + benchmarking
- SSO + advanced role permissions
- Dedicated implementation manager
- 99.95% SLA + priority support
Unlimited volume, on-prem or VPC deployment, dedicated infrastructure. Built around your security posture.
Talk to sales- Everything in Growth
- Unlimited EHR/PMS integrations
- VPC, on-prem, or hybrid deployment
- Data residency controls
- Custom security review + pen test
- Dedicated CSM + clinical advisor
- White-label patient experience
How KITOGO stacks up against what you're using now.
We've scoped this against the three things healthcare ops teams actually evaluate us next to. We'll be straightforward about where we're stronger — and where another tool might fit better.
| Capability | KITOGO | Legacy IVR | Generic AI Assistant | Call Center BPO |
|---|---|---|---|---|
| Clinical-grade triage protocolESI 5-level, Manchester, custom rule authoring | ✓Native, configurable | ×None | ×Not clinically validated | ~Human-dependent, inconsistent |
| Average pickup timeFrom first ring to first response | Under 2 seconds | Instant (but menu) | 3–8 seconds | 2–14 minutes |
| HIPAA + SOC 2 Type II + BAAAll three, externally audited | ✓All three | ~HIPAA-only typically | ×Rare; varies by vendor | ✓Yes (most) |
| Direct EHR write-backStructured note pushed to Epic, Cerner, etc. | ✓42+ direct integrations | ×Manual entry required | ×Not designed for it | ~Manual; lag & transcription errors |
| 24/7 availabilityIncluding holidays and weekends | ✓Always on | ✓Always on (limited) | ✓Always on | ~Premium for after-hours |
| Setup timeContract signed → in production | 2 weeks | 2–4 weeks | 1–2 weeks | 4–8 weeks |
| Monthly cost (mid-volume)Roughly 5,000 calls/month | ~$2,400 | $800–1,500 | $400–1,200 | $8,000–18,000 |
| Patient experience scoreMedian NPS, customer-reported | +62 | −18 | +12 | +24 |
Built for the scrutiny of healthcare.
KITOGO is engineered from the ground up around HIPAA, SOC 2, and the realities of clinical data. Your security and compliance teams will recognize the architecture.
Certifications and frameworks we operate under.
Every certification on this page is current, externally audited, and available for your review. We sign BAAs with every customer before any data flows.
HIPAA
Full administrative, physical, and technical safeguards. BAA included.
SOC 2 Type II
Annually audited. Trust Services Criteria report available under NDA.
HITRUST CSF
r2 Validated assessment. Maps controls across HIPAA, NIST, ISO.
GDPR / CCPA
Data residency in EU/US. Right-to-delete and DPA on request.
Data protection
- AES-256 encryption at rest, TLS 1.3 in transit
- Customer-managed encryption keys (Enterprise)
- Tokenization of PHI in non-clinical contexts
- Zero data used for model training without explicit opt-in
- Configurable data retention from 30 days to 7 years
Access & identity
- SAML 2.0 SSO with SCIM provisioning
- Multi-factor authentication enforced for all admin roles
- Role-based access control with audit-friendly granularity
- Session timeout policies configurable per organization
- IP allowlisting available for Enterprise deployments
Infrastructure
- HIPAA-eligible AWS regions (US-East, US-West, EU-West)
- Multi-region active-active for 99.99% availability
- Automated daily backups with 4-hour RPO
- Penetration tested annually by independent firm
- Disaster recovery tested monthly — RTO < 2 minutes
How data flows — and where it doesn't.
Click any node to see what runs there, what data crosses each boundary, and the controls in place. The full architecture review is available under NDA.
Click any node above to inspect it
Each box represents a discrete service with its own access controls, audit logging, and trust boundary. Data crossing any dashed line is encrypted, authenticated, and logged.
Plays nicely with everything you already run.
Direct integrations with the EHRs, scheduling tools, telephony platforms, and identity providers your clinical and IT teams depend on. Two-week setup, no rip-and-replace.
Numbers we publish openly.
This dashboard updates from production data every 60 seconds. We believe healthcare buyers deserve the same transparency you give your patients.
Built by clinicians, for clinicians.
We started KITOGO after watching a triage nurse work an 11-hour shift without a break. Calls stacked up. Acute cases got buried. Routine questions ate the bandwidth that should have gone to the patients who needed it most.
We built the system we wished she'd had — clinical-grade, protocol-faithful, and never tired. Today we serve 14 healthcare networks and counting.
People who've been on the call.
Sarah Okonkwo, MD
Former ED attending at UCSF. Stanford Med. Built and sold a clinical decision-support startup in 2021.
Raj Patel
Ex-Anthropic and Google Health. Led voice AI infrastructure at a Y Combinator healthcare unicorn.
Elena Vasquez, RN
15 years as a triage nurse and clinical informatics lead at Kaiser Permanente. Designs every protocol.
Marcus Kim
Former CISO at a top-10 health system. CISSP, HCISPP. Owns SOC 2 and HITRUST programs end-to-end.
Clinical Advisory Board
Things KITOGO isn't built for.
Most vendor websites bury their limitations or pretend they don't exist. We've made a different choice: tell you up front. If we're not the right fit for what you need, we'd rather you find out now than after the contract.
A note before you read this section
KITOGO is a triage and intake assistant — it gathers structured information and applies the protocol you configure. It is not a clinical decision-making system, and it does not diagnose, treat, prescribe, or replace clinical judgment. Acuity assignment and routing recommendations are always reviewable by your clinical team, and red-flag escalations always go to a live human.
It can't replace a clinician's judgment.
"Should we let KITOGO make final routing decisions without review?"
No. KITOGO surfaces a structured chief complaint and a protocol-based recommendation. The clinical team is always the decision-maker on edge cases — and on the messy 4 AM calls where someone says everything and nothing at once. The agent is a force-multiplier for your team, not a replacement for clinical reasoning.
Configurable confidence thresholds. Anything below your floor routes to a live nurse. Quarterly clinical-quality reviews are part of every Growth and Enterprise contract.
It's not a behavioral health crisis line.
"Can we route mental health emergencies through KITOGO?"
For active mental health crises — suicidal ideation, acute psychiatric emergencies, child safety concerns — KITOGO recognizes the trigger keywords and transfers immediately to a human or to your crisis-line partner. We have crisis-detection sensitivity, but we are not a replacement for a 988-grade behavioral health response.
Built-in crisis-detection escalation. Direct routing to 988, your in-house crisis team, or a partner crisis line — whichever you configure. Audited monthly.
It struggles with extreme accents and noise.
"What about callers our nurses sometimes have trouble understanding?"
Our speech recognition is strong across major English and Spanish dialects, but it's not infallible. Heavy regional accents, background noise, low-bandwidth cellular calls, or speakerphone use can degrade transcription quality. We won't pretend otherwise.
Real-time confidence scoring. When recognition confidence drops, the agent asks clarifying questions, slows down, or escalates to a human within 60 seconds. Quality varies by dialect — share your patient demographics and we'll show you our specific numbers.
It's overkill for low-volume practices.
"We're a single clinic with 80 calls a day. Should we use KITOGO?"
Probably not — at least not yet. Below ~2,500 monthly calls, the implementation overhead and per-month cost don't pay back fast enough. Our Starter plan is designed for that low end, but honestly a basic IVR or a part-time virtual receptionist may serve you better. We'll tell you that on the demo call.
If we're not the right fit for your volume, we'll say so on the demo. We track our own win-rate by org size and won't sell into a segment where outcomes don't justify the cost.
It can't fix a broken intake protocol.
"If our current protocol is inconsistent, will the AI fix that?"
No — and this catches teams off-guard. KITOGO faithfully executes the protocol you give it. If your existing triage logic has gaps, the agent will follow those gaps consistently across thousands of calls. The AI amplifies the protocol, for better or worse.
Implementation always includes a protocol review with our clinical team. We surface gaps, edge cases, and decision points that need explicit handling — before we go live.
Less than 100% of patients want to talk to AI.
"What about patients who refuse to speak to a bot?"
In production, around 6% of callers explicitly request a human at some point. That's a real number we measure and publish. Some of those callers are right to want a person — older patients with hearing concerns, people in distress, complex multi-system issues. Forcing them through automation hurts them and you.
"Talk to a person" is always one phrase away — no menu hunting required. Average human-handoff time is under 30 seconds. Caller-preference flags persist on the patient record so they're not asked again.